Spotty cell service frustrates Westchester residents, raises public safety concerns
Residents described calls disconnecting unexpectedly and difficulty making or receiving calls from their homes. Some said spotty service has affected their ability to work remotely, stay connected with family and communicate during emergencies.
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Residents across parts of Westchester County say dropped calls, dead zones and unreliable cell service have become a persistent problem.
Greenburgh Town Supervisor Paul Feiner says poor cellphone coverage is no longer just an inconvenience but a public safety issue. He has collected nearly 10 pages of complaints from residents reporting frequent service disruptions in neighborhoods including Hartsdale, Edgemont, East Irvington and Fairview.
Residents described calls disconnecting unexpectedly and difficulty making or receiving calls from their homes. Some said spotty service has affected their ability to work remotely, stay connected with family and communicate during emergencies.
Multiple residents told News 12 they routinely experience unreliable service throughout Greenburgh and surrounding areas, often unsure whether calls will connect or suddenly fail.
To address the issue, Feiner plans to hold a joint meeting between the Town Board and cellphone service providers to discuss the reported coverage gaps. He is also preparing to ask the New York State Public Service Commission to consider bill reductions for customers affected by ongoing service problems.
