Verizon announces nationwide outage has been resolved
Frustrated customers went into Verizon stores across the state filled with questions and came out with no answers.
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Many Verizon customers encountered a widespread outage on Wednesday, disrupting calling and other cellular services across the U.S.
Verizon said late Wednesday evening that the outage had been resolved.
A spokesperson said in a statement:
"The outage has been resolved. If customers are still having an issue, we encourage them to restart their devices to reconnect to the network. For those affected, we will provide account credits. Details will be shared directly with customers. We sincerely apologize for the disruption."
The carrier acknowledged that there was an “issue impacting wireless voice and data services for some customers.” Verizon didn’t specify what was causing the disruptions, but said in updates shared on social media that it had deployed its engineering teams and was working to resolve the problem “as quickly as possible.”
Outage tracker Downdetector showed that Verizon customers began to report issues with their service around noon E.T. Reports appeared to peak in the early afternoon and remained elevated later in the day — sitting close to 33,000 as of 8 p.m.
Impacted users said their phones were in “SOS” mode or had other no signal messages. In New York, alerts warned that the outage may disrupt 911 calls — urging residents to try landlines and devices from other carriers, if available, or visit a local police or fire station in-person in case of an emergency.
AP Wire Services contributed to this story.
