Public Service Commission reduces revenue of 3 utilities for failing to meet 2022 customer service metrics

Their revenues were reduced by $7 million.

News 12 Staff

Jun 22, 2023, 8:11 PM

Updated 341 days ago

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The state Public Service Commission has reduced the revenues of three area utilities because they failed to meet customer service metrics for 2022.
New York State Electric and Gas failed to meet is reliability target for outage frequency.
 Its revenues were reduced by $7 million.
Con Edison saw its revenues reduced by $4 million for failing to meet its call answer rate metric.
Central Hudson Gas and Electric saw revenues reduced by nearly $2.9 million for failing to meet three of its metric targets.
The commission said maintaining reliability and ensuring good customer service is required for utilities and that the commission holds them accountable when they fail to meet those standards.


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